Refugee Coordination Model

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The Refugee Coordination Model (RCM) issued in December 2013 provides a framework for leading, coordinating and delivering refugee operations. It articulates and consolidates coordination practices with the goal of achieving the best possible protection of and assistance to refugees and addresses situations where large - scale responses require UNHCR’s support and that of international humanitarian actors.


The RCM:


- Outlines UNHCR’s role and responsibilities in refugee operations and mixed displacement situations.

- Provides an inclusive platform for planning and coordinating refugee operations.

- Clarifies modes of coordination in relation to broader humanitarian coordination structures, including the IASC cluster system.


Under the overall leadership of the host government, partnership based and inclusive coordination is a pre-condition of an effective refugee emergency response operation. Effective coordination and leadership has a direct impact on the delivery of protection and assistance to refugees. By rearticulating UNHCR’s role in the context of a changed inter-agency and operating environment, it reaffirms the integrity of the mandate and accountability of the High Commissioner for Refugee to the General Assembly and UNHCR’s authorized refugee leadership.


Find out more about the RCM under the following links:


UNHCR Refugee Coordination Model

Adaptation of UNHCR's refugee coordination in the context of the Transformative Agenda



Leading, Coordinating & Delivering for Refugees & Persons of Concern